Vacancy: Front Office Receptionist

Position: Front Office Receptionist

Employment Type: Full Time

Reporting to: Community Manager

Salary bracket: Market-related 

Start date: 1 May 2020 start date


As Stellenbosch University LaunchLab’s Front Office Receptionist, you are responsible for providing a friendly, welcoming and efficient service to all guests and clients, in line with our Vision and Values. It is an opportunity to join a high performing team in a fun, fast-paced startup environment. 


Career advancement is possible in this role. LaunchLab is an equal opportunity employer that seeks diversity and promotes based on merit. Hard work, proactiveness and follow through will be recognised and applauded in this role with the potential for career growth. 


Front Office Receptionist Role Responsibilities: 


  • Provide administrative services to residents 
  • Ensure general tidiness of LaunchLab
  • Assist the LL team with administrative services as required
  • Manage meeting room bookings
  • Report of general office maintenance (lights, leakages, etc.)
  • Create excellent customer interactions
  • Greet, assist and/or direct students, visitors and the general public
  • Answer all incoming calls and handle caller’s inquiries whenever possible
  • Redirect calls as appropriate
  • Take adequate messages when required
  • Welcome and introduce new residents to the LaunchLab


Qualifications and Requirements:


  • A minimum of Grade 12 level of education with preferable 2-3 years’ experience
  • Fluent in English and Afrikaans, a further national language will be an advantage but not a requirement
  • Excellent administrative and IT skills (including Microsoft Outlook, Word & Excel)
  • Mature, friendly, trustworthy and a confident personality
  • Neat and presentable appearance·
  • Ability to stay calm under pressure, polite, but firm when dealing with difficult or impatient clients
  • Ability to use office equipment such as computers, switchboards, and printers
  • Attention to detail 
  • Good organizational skills
  • Minimum availability from Monday to Friday (08:00 – 16:30)
  • Two References Required 


In order to apply, please send us a CV. We also ask for a video (60 seconds or less) telling us about your experience. Lastly, you will need to submit a Motivation Letter (250 words or less) answering the simple question ‘Why?’